I placed an order with Atul from Autoglam on 26 th SEP for Ertiga head light and tail lamp..I was advised the best head light is AGME906, Maruti Suzuki Ertiga Audi Style Xenon HID Projector Headlights(Autoglam order number: 783).. And tail lamp is AGMETL636, Maruti Ertiga BMW Style LED Tail Lights - AUTOGLAM ( Autoglam order Number : 784) . On placing the order I was promised delivery on our by Oct 4th 2017.. while the order did not ship until 7 th October and I contacted on the same mobile number I was told... All sort of things. Like if you report this I will hold your order etc.. Since it was already paid..I had no choice but to wait.. Finally both got delivered by 14th October in two parts.. I got help from Maruti engineers only (not any garage) to get this fitted.. While the tail lamp fitted well.. The head lamp looked pathetic in its packing and quality.. The left side lamp had one plastic part broken (advice from Autoglam after repeated calling was.. Try and get it pasted or plastic welded, that's not so important part.. Etc.. ) Finally got it fixed.. because I was getting to feel that the money is anyways trapped.. The seller is 100% non supportive.. hardly picks any call after Oct 7 th argument.. while before delivery had even promised that he will assist my technician with fitting this parts... Now with just driving one hour with light on there is enough moisture in both head lights... I have called and whatsapped so many times... Even asked him to talk to the Maruti engineers.. He doesn't pick the call.. When upon picking the call once last night the advise was that they have not packed it properly.. It's clearly a defective product... Moisture is coming because they have not sealed it properly..I am adding pictures of the light with moisture... The comparison of old head light with Maruti sealing and the so called quality Autoglam product with such bad sealing..I was told on 7th Oct if I post anything against Autoglam the product won't be delivered... Still I keep quite..hoping the product quality will be good.. Now after delivering me a sub standard product, Autoglam doesn't answer WhatsApp, doesn't answer call...iam left with no other option other than writing in public forums... Please let me know where I can register a complaint for this sub standard product..
Binu E S
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I would recommend you to lodge a complaint as early as possible at 'https://consumerhelpline.gov.in/'
I have also done same. If you are residing in Delhi, it would be easier for you and you may lodge a case [at a very low cost of RS 100.00 (probably). Consumer forum will provide you all legal help] and you may also claim compensation for your harassment as well.
It is a bit difficult in my case as I am staying in West Bengal. But in spite of that, I shall come to Delhi and file a case against this company in the district forum. They have not shipped my order #1473 even after 41 days, for which I paid rs 33, 699.00.
I am also planning to file a GD/FIR at my local Police station reporting this as a online fraud and then file a case under section 420.
I am also trying to reach Delhi Cyber Crime branch and request them to file a 'Suo motu' complain/FIR if they can.
If this person or company is forgiven, it will go on cheating other people as well.
Do not wait, exercise your legal rights.
If you wish to take legal action together, please let me know.
Regards,
Anindya Sundar Paral