Avail Finance — They are not resolving my issue with cibil

Hi

I have paid the loan back still it is reflecting as not paid in cibil and my scores are very low . I want to improve so i reached out to them and regarding the same. They are telling they will resolve it is more then 2 months now nothing changed . Very bad do not take loan from avail app ur cibil will go down because of incorrect reports they share to cibil