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Same thing happened with me
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Do you have any way to contact them please help me also with it
I agree. I have also taken the loan from them but they do not have any transperent way for their clients. they do not send reminder even no receipt. We have to each time chat with them on whatsapp to get statement pdf. My emi was auto debited ontime from bank but after two days still i did not find the payment reflected in their pdf. Also their so called support executives also give worst chat support on whatsapp chat. They merely throw little answer on your mouth and run away in chat without client's consent. Feeling something doubtful.