Badlapur Municipal Corporation — I paid my property tax in Jan 2019 & also in Jan 2020 with no update in my account

Website:

kbmc.gov.in/EIPPROD/websearch.jsp?mysearch=escalation

I paid my property tax in Jan2019 & also in Jan2020. I didn't get any receipt & the payment was shown as not cleared. I complaint on 15th Aug 2019 & no action till date. Again JAn2020 I paid & again same issue. Payment not updated & now asking me to pay huge amount with late payment.
If they cannot take action, then why online complaint is available for badlapur municipal corporation.

Even name change complaint was lodged & is also not taken care in last 2 years.

What a inefficiency

Ramesh Rodage