[Resolved]  Bag It Today — Damaged items delivered : need refund

Address:

Kolkata, West Bengal

I have received a badly damaged kid’s piano from Bagittoday a few days back (Order no: 33902769 dtd 12.07.14 & invoice number SI717458 dtd 16.07.14). Not only the cabinet is damaged most of the keys were also displaced and pressed into the main cabinet. No bubble bag or other soft padding was provided over the cardboard box and inappropriate transport packaging has caused such extensive damage for sure. I have already lodged a complaint over phone (no: 1591508) and spoken to Mr. Rajiv & Mr. Ashish. I have also sent photographs in support of the above. However, as informed by them they do not have any reverse pick-up services at our locality and I have to send the material at my own cost. If they are satisfied, I will get replacement and will reimburse of courier charge upto Rs 150/-. However, I have seen numerous complaints of non-refund of money in website about Bag-it-toady. Please suggest how can I get the refund as there is every possibility that damaged goods will be sent once again if I request them for replacement.