[Resolved]  Bag It Today — Regarding yatra scheme

Address:Sirmaur, Himachal Pradesh

Dear Sir I have booked a yatra package through bag it today My order no. is 33504519 for the same I payed the required amount of Rs.499 for confirmation of voucher, as this package was for twice so in August after making booking from Yatra.com I asked Bag it today for my second package so that I can pay the required amount of Rs.499, but when I made a call I got the information that my order has been expired as I have to pay the amount within 90 days, I told them you didnt send me any link for the same then they informed me that link was send on 9th january 2014 & I checked the same then I found no link for above said order I received from bag it today & I told them for the same, then they send me another mail for their confirmation that they have send a link on the said date & when I checked the same I found order no. was different against My order no.I was asking for order no. 33504519 & they were asking for payment of order no. 33551906, tell me when I was not known that this is my order no. then how can I make any payment to anyone & if they were changing the order no. then why didnt they informed me for the same so that I can make a payment for the same with this new order no. when I have already paid amount for yatra voucher then Rs. 499 was not a big amount for me to pay, Now I want to know why your team doing such type of stupid things, they have option to make a call as before placing the order lots of call from your office are always there for us & after taking the payment your team behaviour is totally different. Please look into the same & resolve the issue at the earliest. Thanks & Regards Pankaj Jaiswal +91-[protected]
Was this information helpful?
No (0)
Yes (0)
Jun 27, 2017
Complaint marked as Resolved 
After so many follow up they returned my amount
customer support has been notified about the posted complaint.
Complaint comments 


Dear Jaiswal,

We express our sincere apologies for the inconvenience you have experienced against the order id 33504519.

We would like to inform you that we have taken your matter with the support team and will get back to you very soon.

We request you to kindly wait for some more time.

Thanks and Regards
Kashifa Khan
Dear Mr. Jaiswal,

We would like to inform you that your holiday package has been expired as you did not paid the booking charges as per terms and conditions.

Thanks and Regards
Kashifa Khan
Dear Sir
Sorry for delay in reply, my issue has been resolved Thanks to all, Bag it today refund my balance amount

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    India Today / BagItToday
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    India Today / BagItToday Phone
    +91 12 0407 8000
    India Today / BagItToday Address
    Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
    View all India Today / BagItToday contact information