Bag It Today — Wrong product delivered twice

Address:Chennai, Tamil Nadu

Dear sir,
I ordered Columbus Footwear Tab105 White Royal Blue with size number 9 from Bag it today on 26/05/2014
with Order Number:33821607.
But I got the shoe with size number 8,
so I requested them to exchange the wrong sized product with the correct one.
I have sent that wrong product to their address by mentioning the problem happened and requested for the exchange.
Again they did the same mistake by sending second time with the shoe size 8.
When i called to their customer care, they replied that we don't have the product with size 9 so we sent size 8.
I have raised two complaints(Ref No:1553143 & 137860) with them but they didn't responded.
They not even called/mailed me regarding the issue.
I request you to please look into this matter and help me.

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