BagItToday — Non Refund of Money

Address:Ghaziabad, Uttar Pradesh

I purchased LOTTO shoes worth Rs. 999/- from bagittoday in NOvember 2013. Did not find it proper. So returned back. I was told that I will not get the refund back but I can buy any product any time since the money would be lying as a credit in my account. Time to time, I was looking at the website but did not buy anything. Today (21.08.2015), just for the sake of my money lying with them, I tried to call them and to my utter surprise, I was told that it was credited to my store credit and it elapsed after 6 months. SO my money is GONE and they deny to refund it back or sell a product of my choice. I requested them to inform me or send me the email in which they informed me that my amount will elapse after 6 months. I have saved all the communication with them but they deny to refund it back. Mr. Raju just old that it could have been refunded that time also but I was denied that time that they cant refund back the money in any case and I would have to buy any other product of my choice any time. What can be done in this case.
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Dear Customer,
This is with reference to your complain-www.consumercomplaints.in
We express our sincere apologies for inconvenience you have experienced against the order id[protected].
We would like to inform you that we provide store credit only after the confirmation to the customer whether he want store credit or refund in bank account.
After making confirmation from the customer side.
We process the store credit to the customer as well as we also provide a mail to the customer just after refunded through store credit in which it is clearly mention that it can be used for further purchase from our website and only VALID FOR 6 MONTHS.
Hence we want to inform you that we have already refunded your money through store credit on dated-20- Dec-2013 and it has already been expired.

Thanks and Regards
Online Support
Bagittoday

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