[Resolved] BagItToday — non replacement of product | |||
Dear sir, I had palced my order with bagittoday of Rocio Dual Dial Watch on 3rd of january 2014. relating to that i did not gave my confirmation for order either by email nor by message. Still i received confirmation message on 10th january, 2014. I received product on 13th january 2014. I made payment and received the product, but when i opened it it was fault product. I made complaint on 19th january, 2014. Relating to that i received there feedback through email. They called me on 29th january, 2014. They told me to send them snapshots of watch. I sended then snapshots on 29th january, 2014. Again i received there email that they have not received snaps. I again forward them snaps on 31st january, 2014. on 4th feb, 2014. i recd. mail that they have recd. snaps and they require 7 to 8 days to resolve my complaint and on 2nd day i.e. 5th feb, 2014. i recd. reply from them that i have to send back my product to them, relating to thet i made preparations to send back them product on the next day. But on 6th feb, 2014. i recd. there mail that my complaint is cancelled by them, becouse of out of turn around time and they cannot do anything now. I again reply them for clarification, But i still not received any reply from company. So please do the needfull. my order no. is 33539360. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
u can call me tomorrow in morning at around 11 o'clock
Dear Mr. Bagal,
This is with reference to your complaint registered with us against your order id – 33539360.
As per your Tele-conversation held with us on[protected], we do understand that your query against the aforesaid order has been resolved up to your satisfaction and the same stand closed in our records.
Query – Related to order
Proposed Solution – As agreed by you over the phone, we would credit your Bagit Today account by issuing Store credit of total order value.
Store credit Value: - 499.00
Order Value – Rs. 499.00
Product name/s against which store credit would be provided – Rocio Dual Dial Watch.
Note: - kindly provide your login id which is registered at the Bagit today website to process your store credit and do not share your password to any human interface as this is strictly confidential –
Kindly return the product at our below mention address:-
C/O Customer Care Department
Today Retail Network Pvt Ltd
Khasra No 94/1, (Near Luminous Warehouse)
Firni Road,
Mundka,
Pin: 110041
Please note that your account will get credited against the aforesaid order and once credit is issued, you will not be eligible for the above mentioned product/s & refund related to this particular order. Store credit will be credited in your Bagit Today a/c within next 7 to 8 working days after receipt of the products back and this will be valid for next 6 month from the date of credit.
For any further query or assistance, please feel free to write us on [protected]@bagittoday.com
Thanks & Regards,
Shekhar kumar
Online Support (Bag it today)
This is with reference to your complaint registered with us against your order id – 33539360.
As per your Tele-conversation held with us on[protected], we do understand that your query against the aforesaid order has been resolved up to your satisfaction and the same stand closed in our records.
Query – Related to order
Proposed Solution – As agreed by you over the phone, we would credit your Bagit Today account by issuing Store credit of total order value.
Store credit Value: - 499.00
Order Value – Rs. 499.00
Product name/s against which store credit would be provided – Rocio Dual Dial Watch.
Note: - kindly provide your login id which is registered at the Bagit today website to process your store credit and do not share your password to any human interface as this is strictly confidential –
Kindly return the product at our below mention address:-
C/O Customer Care Department
Today Retail Network Pvt Ltd
Khasra No 94/1, (Near Luminous Warehouse)
Firni Road,
Mundka,
Pin: 110041
Please note that your account will get credited against the aforesaid order and once credit is issued, you will not be eligible for the above mentioned product/s & refund related to this particular order. Store credit will be credited in your Bagit Today a/c within next 7 to 8 working days after receipt of the products back and this will be valid for next 6 month from the date of credit.
For any further query or assistance, please feel free to write us on [protected]@bagittoday.com
Thanks & Regards,
Shekhar kumar
Online Support (Bag it today)
Dear sir,
This is with reference to your reply on my complaint, I am fully satisfied with your last conversation and hoping that in future also you will provide me good services. As per our last conversation, I will send back the product on Monday & will email you scan copy of courier receipt. Please give me store credit on my bagittoday account and also credit the courier charges amount as soon as possible after getting my email & product. After placing my next order, please provide me the product as per my choice & make sure that same should be in good condition.
Thank you.
yours faithfully,
sachin bagal
This is with reference to your reply on my complaint, I am fully satisfied with your last conversation and hoping that in future also you will provide me good services. As per our last conversation, I will send back the product on Monday & will email you scan copy of courier receipt. Please give me store credit on my bagittoday account and also credit the courier charges amount as soon as possible after getting my email & product. After placing my next order, please provide me the product as per my choice & make sure that same should be in good condition.
Thank you.
yours faithfully,
sachin bagal
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+91 12 0407 8000
Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
We would like to inform you that we have tried to contact you many time but your number were not contactable we request you to provide us the suitable time and the contact number through that enable us to resolve your concern.
For any further query or assistance, please feel free to write us on [protected]@bagittoday.com
Thanks & Regards,
Shekhar Kumar
Onlinesupport(Bagittoday)