BagItToday — not giving me shoes of requested size

I ordered 2 pair of shoes from bagittoday.Com with order no[protected] and then i got the two pair of shoes among which i found one pair shoe (rocio) is getting small in size (9) so i sent them the rocio shoes for replacement (8/10/2013) that's on next day when i received the delivery which they received on (8/11/2013) to get a shoe of 1 size more that is "size 10" but now after almost 2 month of shoe delivered to them they didn't even process my request and they are just updating complaint not giving the complaint number misguiding me always and telling me all the time that i will get the product in next 7 days also telling me that the requested shoe is not in stock but the shoes are in stocks on their website with size 10 and they are telling me this for i guess 7-8 th time i wanna have size 10 of rocio shoes which i have mentioned about in the cover letter and the bill that i have sent to them along with the shoes
They are also telling me that now they cant send the shoes so i have to buy some other product from their website
(i have not spent my money for product that i don't wish to buy at least refund my money)
Than i said no i don't want to buy any other product from you website refund my money or give me same shoe with size 10 they say we cant refund your money
If you cant refund money and cant sent me the requested shoes then why did your costumer care representative told me to send the shoes for replacement and that i will get the size 10 i also spent 150 rupees to sent the shoes to them
They just used my money in their bank for 2 months
When i send them email they don't reply
I have also told them i will complaint on consumer forum but they don't reply
I think they don't respect their consumers and just fool them

I request you sir to please precessm y request fast and let me get the shoes

Not refunding my money and also not giving me the requested shoes of size 10 that is the same shoes of size 10
Telling not in stocks but on their wesite size 10 is in stocks
Link:- http://www.Bagittoday.Com/rocio-derby-casual-shoe-black/pr-121018/

I want the requested shoes that is same shoes but with size 10 as it is in stocks on their website
Link:- http://www.Bagittoday.Com/rocio-derby-casual-shoe-black/pr-121018/