BagItToday (Online Shopping) — delay in refunding the ammount

my order ref. is[protected]i had placed online order and pre paid by credit card.as the delivery of items were beyond my requirement i had refused taking delivery. party had informe me by e-mail that I could refuse taking delivery and once items are back refund will be made in 5/7 days.they still say that they ar following my case and will take more 5/7 days.why? they advertise that one can refuse taking delivery.i had not opened any item.
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Regarding order number[protected],

We would like to inform you that your PG refund against your order number has been initiated and processed.
Since there are some internal formalities to be followed for the arrangement of the refund which may take 7-8 working days time.
We request you kindly wait for the same.

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