[Resolved]  BagItToday — supplying inferior quality products and cheating the customers

Address:

Ahmedabad, Gujarat

I have ordered Natural round diamonds from Bagittoday. The value of Diamonds was Rs. 30000 as per Bagittoday Executive (Mr. Saahil Arya who has called from Phone No: [protected]) but I have to Pay Rs 16199 for the above products. Mr. Saahil Arya has given me his contact No [protected] for any problem. Mr. Saahil Arya told that If I sell this diamonds in the market I will get Rs. 30000 for Diamonds. The certificate is provided with the Diamonds. I have tried to contact Mr. Saahil Arya via contact No: [protected], but this number does not exists. After receiving, I tried to sell Diamonds to Jewellery shop but they told me the shocking price value of Diamonds which is around Rs. 4000. During Verfiication Call for order, I have asked executive (a lady) that If I sell this Diamonds, I will get Rs. 30000 then she replied " You will get the that much value for diamonds after selling the Diamonds". This is the inferior quality products which is supplied by Bagittoday. I have complaint regarding the same to Bagittoday (Complaint No: 1322245), but still there is no reply from them till today. I have to call them and remind them about complaint and they tell that it is under process and we will get back to you shortly. Even Mr. Saahil Arya has told the I will get refund of amount paid to buy the Diamonds (Rs. 16199). I do not have any telephonic recording proof of whatever conversation was there with Bagittoday. Mr. Saahil Arya has told that he will send me the recording of conversation between me and him with the order but that also he has not sent. Now I have told them to provide the Diamonds of Rs. 30000 value or refund my money which I have paid to them (Rs 16199) for purchasing the Diamonds and take back the products. This is seriously cheating/fraud to customers by Bagittoday group. Please resolve the above issue at the earliest. The above deal for ordering was handled by My Husband (Mr. Nirat Shah) on behalf of me.