Bags Planet — neither received bags nor received money

Address:

3020

I ordered for bags on bagsplanet (This company advertiseson facebook). My order no. Is 8553 which was ordered on 15/11/2017 for casual white leather bags (4 pcs) worth rupees 854/-. Till date neither i have received items nor they have refunded back the money. I have sent number of mails and every time i get a reply that they will resolve the matter within 48 hours but till date nothing is done.