Bags Planet — non refund of the payment made for the order #4355 in bags planet

Address:	Ahmedabad, Gujarat, 382424
Website:	bagsplanet.in/index.php?route=account/order/info&order_id=4355

This is to bring to your kind notice that i had placed an order of trolley bag on 5/11/17, (Order number 4355) for which i neither received the order nor the payment refund. It is very unfortunate to say that, despite of my continuous reminder to your firm about the non-receiving of my order or the refund, the following attached response has been received from your side but no action has been taken till date.
Also the link of the website as provided below is no more working as before and the website seems to be shut down.