Bagsplanet — fraud company both bagsplant and instamojo: refund not credited to my account

Address:

New Delhi, Delhi, 110028

My order id is 10823 dt 21/11/2017. I havn't got the product delivered and requested for refund after a lot of facebook messenger chat as they are not replying to mail. On 27/12/2017 they send me a mail stating that the refund has been initiated but till today nothing has been credited in my account and also they are giving me any refund id so that i can track my refund. Even the instamojo is also not responding for the refund. I think both are fraudulent companies and earning money by fooling people.