Bagsplanet — payment refund

Hi,
I had ordered 2 bags from bagsplanet.in but they were never delivered to us. I asked for the refund and received this message but money never came to me,
Is there something can be done against this company?

Dear jitandra,

As per your trail mail, the cancellation with refund mail is being forwarded to the concerned department.

We need 48-72 hours to verify all details regarding parcel status, confirmation receipt of reversed parcel and the order details and hence your request shall be approved for refund.

The complete paid amount of ₹ 1199/- against order id# 12691 shall be refunded back in to your source payment account.

The amount takes 5-7 business days from the date of execution to reflect in your customer's account, as per bank policy. Please note that this time estimate does not include weekends and bank holidays.

Also, we wish to inform the return status update can be viewed in your bagsplanet customer account.

Note: you need not request for refund anywhere else as this creates ambiguous situation and hence problems in tracing the return request, only you are requested to share the order id and we will process the request asap.
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With warm thanks & regards,
Ankita
Customer support
Bagsplanet