Bai Jerbai Wadia Hospital For Children — Documents for claim related

I had mailed to Bai Jerbai Wadia Hospital for Children for query raised by Star Health and Allied Insurance company in my reimbursement claim they require a few more documents and I mailed them 3-4 times but still didn't get any response.
Just want to know if my claim gets rejected due to delay in query resolved than who will be pay the the claim amount?
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