Bajaj Finance — agent harassing for payment due of one month

Address:

Kollam, Kerala, 691001

I am writing for my mother, we took loan for tv & refrigerator from bajaj finserv of loan no 4440CD48140174, already have paid 6 months payment correctly(more than Rs 38000 ). Unfortunately due financial problems, is unable to pay for jan'18, and told agent(don't know his name, his phone no.[protected]) on phone that i can give him by 5th feb'18(6 days time), both loan amount of jan&feb'18, but he is not hearing what i have say and is saying that he can't wait till that and have only the option of recovery if i don't pay by 31st jan'18 noon that he will come with agency from where i have brought it and take that back. I repeadly asked him to give me 6 days of time but doesn't want to hear a thing about that. Later by evening he came to my home and asked for payment, i said what i said to him on phone, he still don't want to hear me and was repeadly asking me payment without waiting to hear me or the time for which i have asked causing a lot of embarrassment in front of neighbours. I have previously taken 3 items on bajaj finserv never have came across such a matter. So please, if recovery is the only option for you for our one month due, do that without that agent and help me from further embarrassment.

Thanks,
Benedict