Bajaj Finance — Bounce charges deducted

Address:

pune

Due to some medical emergency I paid EMI 5days delay, the person who contacted for EMI missed informed that i dont need to pay any penalty on my missed as i am paying, she said she will take care for penalty and it will not deduct, she said wait till 20th of the month but on 20th date only ECS got deducted from the account and I called that lady and informed the same then she said can't do anything.
she is not replying on msg or call,
multiple time i called and msg her but she not responding now.