Bajaj Finance — intimation is not given correctly when we bought a product we lose 1000 rupees

Address:

Madurai, Tamil Nadu

There is no correct intimation not given when the product is give to us .. for fine we lost our amount of 1000..the two employees not even care of[censored]s ..they told that in the date of 2 to 5 the amount will be taken but they taken tthe amount ND the fine ????I want an correct reason and your condition process..we are first time giving an finance so you have to intimate what are all the rules is there ..so please resolve my problem.. I just want an what is the process that's all !!