Bajaj Finance — Loan cancellation process

I took a loan on 10th august and decided to not get the product so I requested to cancel the loan on the same day
After providing everything every proof
My loan is still active
First they needed 24-48 hrs then they said it will be resolved in 14 days then they are asking me again again and again to wait for 24-48 hrs
How much time does they think a consumer have
Your agents call us and even after having discussions with them my loan is still active i didn’t know that bajaj is company is doing scams