Bajaj Finance — no delivery of product

Address:

Nerul, Navi Mumbai, Mumbai City, Maharashtra, 400706

To,
Bajaj Finance Customer Care
From,
Pranita Sandav,
Customer Id: 15001064
Bajaj Finserv Loan No. LAN 4050CD64049380
Dear Sir/Madam,
Subject: Not received the product of which

I placed the order for Dining Table, Sofa Cum Bed & Teapoy with Kingdom furniture in Nerul, Navi Mumbai on On 27th January, 2019, worth value of Rs.73000/-.
I was assured by Mr. Abdul Khan (Sales person) & Umer Khan (Owner) that I would receive the ordered furniture by 16th February, 2019, . (20 Days after placing order), but till date I have still not received the any delivery of my furniture, further I have paid the down payment of 13, 600/- as well as one EMI of 6800/- to Bajaj Finserv.
On 02nd April, 2019 I have visited Bajaj Finserv office in Vashi, Navi Mumbai & met Mr. Nitin (Sales person of Bajaj Finserv, Nerul Area) and we agreed at the point that the placed order would be arrive on 05th April, 2019, .but still I haven’t received my furniture yet. It’s been more than 2 month I have been waiting for the furniture but still no proper delivery date is been assured by Mr. Umer Khan and even Mr. Nitin isn’t helping me out with any proper delivery confirmation. In addition, Mr. Umer Khan has also shut his shop located at Kingdom Furniture & Interior, Shop No - 7/8, Neelkanth Bldg, Plot No – 35/36, Sector - 42A, Seawoods (West) Navi Mumbai – 400706 and I have received neither proper confirmation of a delay nor any other correspondence from him. I am planning to file a police complaint against Mr. Umer Khan as well as Nitin for preceding the Loan amount to Mr. Umer without confirming the delivery of the furniture.
As I have still not received the furniture, I have stopped my EMI for the month of April, 2019 & I won’t further pay any EMI for this Loan until my furniture gets delivered. I am giving you a final opportunity to Mr.Umer Khan & Mr. Nitin gets my delivery of the furniture as the earliest. Time is now essential. Please deliver the item as soon as possible, If he do not deliver the furniture by 10th April, 2019, I will be entitled to consider our contract at an end and will expect you to refund me the full down payment & 1 EMI which I have paid.

Yours faithfully,
Pranita Sandav

Enclosed: 1.) Purchased Furniture Bill
2.) Statement of Account

Mr. Nitin (Sales person of Bajaj Finserv, Nerul Area)
Mobile No. [protected]
Mr. Abdul Khan (Sales person of Kingdom Furniture Nerul Navi Mumbai)
Mobile No [protected]
Umer Khan (Owner of Kingdom Furniture, Nerul Navi Mumbai)
Mobile No [protected]
[protected]