Bangalore Development Authority [Bda] — property tax debited from account but receipt not generated

Property tax for the years[protected]&[protected] was paid for the property id [protected] site number 1009 in 2 nd block of sir m vishveshwaraiah layout bangalore on 17 th september 2020 at 1:30 pm via bda online taxpaymemt portal.
Even though the amount was debited from bank account (Ref number[protected] th september 2020 1:30 pm) taxpayment receipt was not not generated..
Later received the following message from bda "dear radhika n, namaste. Your payment could not be processed. If the amount
Has been debited from your account, same will be reversed within 4 working days."
But till now neither amount is reversed nor receipt is generated..
Please do the needful..