Bangalore Development Authority [Bda] — Refund for e-auction site due to dimensions discrepancy

I was alloted an site in NPKL e-auction during sep-22 bidding. I have made complete payment by taking a loan for the site by Dec-22. In Feb-23 BDA informs me that there is dimensions discrepancy as i bid for 108sq.mt (rectangle shape) and only 66sq.mt. (trapezium shape) is available.

I have since requested for complete refund but there has been absolutely no moment in my file. It is still with the case worker at e-auction department. Each time he says i will process this week and simply does nothing. I don't know what to do to make him process my file. Please help!