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Bangalore Metro Rail Corporation — behaviour of a staff

On 3rd august 2017 by 2:25pm i went to 5th counter of dasarahalli metro station for ticket. Since it was having a medical emergency i was not having change. I was having rs.100 and i asked for a ticket to goreguntepalya. She informed me to go 3rd counter since she is not having change. I went to 3rd counter and asked for ticket. She was very rude and her behaviour was so cheap. She was raising her voice. She was more cheaper than a slum guy in movies or roadside.

She asked me to give exact change. When i informed that i don't have change she informed me to get it from outside. I told her that i have taken permission from my office for an hour to pluck a tooth and coming back from dentist and it is emergency, so kindly help. She started chatting with her bysitter telling that "everyone will come with rs.2000 note. Can't they bring proper change, when they know that they want to have a metro ride. These people don't have sense" in kannada.

I had brought rs.100 not rs.2000. Do everybody, everytime have change? Is this such a big mistake that i committed?
On top of it she misbehaved and showed inappropriate behavior again and again. Later she gave me change. Means, she had change but had not given to me and also rudely behaved.

I lost the faith on namma metro. I thought that the standard of bangalore will increase further due to metro. But i was wrong. You should go to other states, send your daughters and sisters to other states and see how they are treated.

I now feel like metro is only for 3rd class people who are able to argue with that lady who sits in 3rd counter in dasarahalli metro station. Try to give a minimum level of training for her so that atleast she wont treat the others like the way she treated me.

I may not again ride a metro i guess. Rather i will prefer an ola or uber. I have posted the same in the public websites also. Hope you will take actions in favor of public.

Sneha
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2519 1091 [Complaints]
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9206 [Director]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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