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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

english.bmrc.co.in

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Updated: Feb 2, 2026

Complaints 436

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6

Unresolved

430

Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Bengaluru Metro Rail Corporation [BMRCL]

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints(436)

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On jan 27, 3:34pm, i made a transaction of rs500 in the attiguppe metro station hampinagar side counter to recharge my metro card. money was cut from my account but it did not show up in their system so i was told that recharge cannot be done. then i went to help desk and they suggested me to wait 24h in hopes of money being refunded. next day, around 30h later, i did not get my money back. i went to help desk again, they gave me a helpline...

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Address: 70, royal gardenia, Bommasandra

On 26 th August, I deboarded yellow line metro train at Platform #1 of Jayadeva hospital station. I went to the water cooler provided near exit gate.
There was no water output from cooler. I climbed up the stairs and went to cooler provided on platform #2. I perched my thirst there.
Would you mind to provide water on platform #1 ?...

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Today, 26th August I tried to drink water at Jayadeva hospital stage on yellow line.
There was no drinking water at one of the two water coolers kept in the station. I had to cross to the other platform to drink water.Pl restore drinking water facility on urgent priority basis....

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Address: bommasandra

This is regarding parking fees at Delta electronics bommasandra metro station, today morning when I went to park my bike near the station some random lady was standing near the entrance asking for fees to park vehicles they had also put up posters for parking fees, when I asked about this she told they have started this new rule in yellow line, when askedd about her uniform she told, bmrcl are yet to issue.I saw more than 20 people pay and...

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Address: Halsuru Metro Station

Hello Sir,

I did recharge on June 13th 8:13 pm, amount debited from my account but was not recharged in Halasuru Station for 1000 rupees please find attached screenshot for your reference. It has been debited from my bank account.

I did visit Ulsoor Metro Station too but no response and this has been very ridiculous. No proper response till now.

I have emailed several times to travelhelp but till...

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Hi,

I tried to book metro through whatsapp. I paid via gpay and the amount got debited from bank but i didn't get the qr tickets. Encountered some technical problems it seems. I haven't received the refund yet.
please solve my issue .

Order ID:[protected]
Date 24th March 2024 (10:18 AM)...

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Date of incident: 18th Aug 2024
I tried to book 3 tickets from Jayanagar to Mahalakshmi using Whatspp - Namma Metro. I paid through UPI - Google pay. The amount of Rs. 99.75 got debited but got the message :
"Apologies. The ticket booking has failed. If money was deducted it will be refund to the source with 7 working days"

Till today, 01/09/2024, I have not received the refund amount.
Please issue the...

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My metro card stopped working and had a balance of Rs 350. The metro authorities told me they would issue a new card and transfer the money to the new card. Since I had a spare card I requested to transfer the money to the existing card. Unfortunately I misplaced the slip provided by the metro authorities to transfer the balance to my existing card but have the card details with me.
On requesting, they told me it was not possible...

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Hi,
Today, 19th June 2024, i had booked QR tickets via whatsapp for my parents from Krishnarajpura to Sir. M. Visveshwarya station and forwarded the QR code to my mothers phone.
At the station, the entry gate scanned QR one time properly and second time there seems to be a issue in scanning.
The staff at the station, has spoken very arrogantly to my parents and said that they would be fined. She spoke in the same manner...

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Website: grievance.bmrc.co.in

A payment of Rs.500 was made to recharge my metro card. It shows successful transaction even now in the app. But the card balance does not reflect the amount.

Ran from post to pillar - from metro station customer care to raising grievance in bmrc to raising tickets to calling customer care. A typical government style response, but no refund yet !

Ticket Number raised with BMRC - 33945...

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For my metro card recharge I made a payment of ₹300 through UPI.But, it was in the processing status for a very long time and I could not recharge my card at that moment .So, I had to buy a ticket and continue my journey.But after 20 mins ₹300 got debited from my account and the next day when I went to the person in the ticket counter, he says recharge cannot be done for yesterday's payment. And He asked me to raise a complaint to refund...

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Hi, i lost my metro card having number [protected] . Now i see someone is using my card and the amount in it.
You don't have any resolution if card is lost.
Please do a provision to block the card in metro app for travelling if lost. And provide QR code for each card so only owners of the card can use and reduce theft....

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Hi,

i tried to book metro through whats app money debit from bank but i not got qr code i asked metro customer help area they told money should be refund with in 7 days its beings 16 days i have not got my money back
please solve my issue .

Transaction id----- T2308271044043721492930
UTR[protected][protected]
AMOUNT ---- 23.75
TIME ----- 10:44 0N 27 AUG 2023...

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Hiii!!

I recharged my card through paytm but money is not added to the card. it has been 3 to 5 days. but not yet added.

please resolve this issue....

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Website: BMRCL(WHATSAPP QR TICKET GENERATOR)

"Let me tell you in brief: I typed 'hi' and selected 'buy ticket, ' then chose the stations and opted to pay using the UPI option. However, I got redirected to PhonePe, and by mistake, I entered the wrong UPI ID. I received a message stating that I had entered the wrong UPI, and you also sent a message saying that if money was deducted, it would be returned within 7 days. However, the previous 'pay using UPI' link was still active, so I thought...

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There comes no metro parking at whitefield metro station ( although its a destination station) in bengaluru and hence its difficult to use metro effectively although its opened. How come even metro got inaugurated and running without parking !! Please provide parking asap ....

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Address: Bengaluru

Myself Shruthi, with card no [protected], I have travelled from Trinity to K R Market on March 10 2023 at 4pm.After finishing my work I came back to K R Market around 6pm, but while swiping the card door didn’t open so I thought my balance is low and I went to recharge it, I gave Rs100 in cash and got it uploaded and I went to swipe again but door didn’t open, I enquired with the staff Divya she told “why didn’t you say earlier, you...

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On 15/02/2023 at around 10:00 a.m I tried recharging my namma metro smart card bearing no. [protected] through WhatsApp. I followed all the steps required and directed by the WhatsApp moderator, I received the link to pay for recharge amount i.e Rs. 200, I paid it successfully through Google-pay( screenshot of the payment attached) yet after the payment being successful I did not receive any confirmation on the successful recharge of the...

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Address: Sakalavara village Bangalore south

Dear Sir/Mam,
Please find attached 2 files
My namma metro card number is [protected] so iam namma metro station sri m Visvesvaraya, Central college Station. 28/11/2022 recharge my card phone pay so technical issue amount is not success 29/11/2022 amois debited please refund my card

28/11/2022 another recharge successfully done

Regards,
Manjunatha M...

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Dear Sir/ Madam,

I tried to recharge my metro card on 21/09/2022 at Vijayanagar Metro Station, Bangalore. It shown pending and I tried 3 more times with a total of 4 attempts, but all the attempts tried were shown pending. On asking the metro station help desk they said it will be refunded within 3 days and they also assured that payment is not deducted. But after 3 days all the 4 payment attempts made were successful. 2 days...

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