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Bengaluru Metro Rail Corporation [BMRCL]

Bangalore Metro Rail Corporation — card recharge

Hi,
The metro card is not able to recharge from customer care in baiyappanahalli metro station. It is mentioned that counter 4 can be used to recharge the card. But no employee found in counter 4. So what is the use of this card? The card owners have to wait in queue for recharge. Which is the violation of offer by metro department.
I request you to take a proper action on this.
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    +91 80 2519 1091 [Complaints]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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