Bangalore Metro Rail Corporation — misconduct of customer care person

Address:

560003

Dear sir.
Today (11.9.17) i had travelled from manthri mall station (Around 1130) to kr market (Around 1145) and got out with my metro card which has sufficient balance.
While returning form k r market station at 14:34 hrs i was told that i have not punched the card while exit (At 1145)
I was trying to make mr venkatesh r understand that i had punched it correctly and after the passenger before me has crossed and after gate closure only i have punched and opened the door for exit and i went out.
Mr venkatesh r was not ready to hear my grievance saying he does not understand english. Since i am form kerala i don't know kannad finally i talked to him in hindi and asked whether i could meet customer care manager, after talking to some one over land line he told i am supposed to pay penalty.
To my surprise he has give me a penalty under the head "passenger miss use".
The person was so arrogant that he has even challenged me to take this issue to any level.
Being a ordinary reaponsible citizen i cannot challenge anyone, nor i misues any public property.
This has let my morale down.
I still connot find any answer that
1. How i could go out without punching in the presence of security at 1145?
2. At 1434 hrs no responsible customer care manager, who can speak in english was not available (As intimated by mr venkatesh r).
(Physical id 041250f21b4f8000
Engraved id [protected]
Station code 0216
No[protected][protected][protected]