Bangalore Metro Rail Corporation — needs improvement on ticketing and change delivery

Address:

Bangalore, Karnataka

Dear sir
I travelled from yesvantapur railway station metro to banshankari metro on 7 feb 2018 at approximately 12.30 pm. When i tendered 50 rs for the ticket. Cash counter clerk miss roopa demanded 2 rs change as the metro fare was rs 42. As i didnt have change i requested her to give me the ticket and i told her that i dont need the change to which she did not oblige. Such situations causes a person to lose his patience. It is the responsibility of metro to cater to small change. On complaining to the supervisor, he says that the cash clerk is not authorised to keep excess cash so she could not oblige my request to keep the change. Metro should wake upto this problem before patience of public runs out. Efforts have to made to provide small change at the counter or issue tickets without hassle when passenger is ready to forego small change.