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Bangalore Metro Rail Corporation — rude behavior by female staff m. g. road - church street entrance

Yesterday, 28th december 2019, at 4:30pm, when entering the m. G. Road station from the church street side entrance, i was stopped by the female staff that is in charge of frisking. I would like to file a complaint against her as she was disrespectful and totally untrained for her job. She said i could not use the metro because she could smell alcohol. Despite politely telling her that she must be mistaken and without wanting to create a scene, my husband and i crossed to the other side of the m. G. Station and took the metro anyways. We are law-abiding decent citizens and such baseless treatment is absolutely pathetic.

As a working professional who has been using the metro everyday there has to be some sense of respect for citizens. There has to be standard rules in place and it will be followed. Rules cannot be based on someone’s personal judgment and as when they please.in a civil society you would expect citizens to be treated normally and not like a hooligans or criminals. The jobs are half done, without logic, without reason and for namesake.

Such kind of harassment is totally atrocious and speaks of the lack of trained and sensible staff hired by “namma metro” and reflects badly on the city. It is sad to see the state of affairs and that rarely no change is made to better train the staff to do their job properly and make traveling by “namma metro” a better experience by normal citizens.
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2519 1091 [Complaints]
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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