Bangalore Metro Rail Corporation — rude behavior of staff while taking ticket

Address:

560058

Today at 7pm, at dasarahalli metro station, i asked for the ticket to sandle soap factory. Ms. Kavya, one of the counter staff asked me to give her change of 2 rupee. When i told her, i don't have she started arguing with me & shouting on me and also not ready to issue the ticket for the same, and she was telling me to go to next counter for tickets, at the same time i went to speak with the incharge regarding this he was sleeping in the counter near by the access gate. Now tell me this is the way to behave with the customers... Should take an action for this