Bangalore Metropolitan Transport Corporation [BMTC] — 5rs. change not provided and ill-mannered bus driver

Address:

Bangalore, Karnataka, 560076

I was travelling in bus 25a. I boarded the bus at 9am at udupi garden, took ticket till jayanagar 4th block bus station. Lady conductor wrote 5/- behind my ticket. On reaching jayanagar ttmc, i quickly reached out to lady conductor for my 5rs. Another guy was giving her 10rs. Note for 5rs. Ticket. Rather than checking in the bag, she said to us - "you both get change from bakery & divide among yourself."
Bus driver already started moving the bus, so without saying anything, i turned to bus door to step out & within blink of eye, bus driver shut the bus door & my backpack got stuck between the gates & he had already gained speed, i was hanging out of the door helplessly. I shouted - "open the door". As soon as he stopped the bus & opened the door, lady conductor abused me in kannada, she shouted - "le naayi". I stepped down & before i could say anything, bus driver shut the door & started speeding the bus & went away.

This incident have me a very bad experience with bmtc. I'm daily passenger & never such thing has happened with me before. Though i see & hear a lot of incident about bad treatment by bmtc staff.

@bmtc, i want you to train your employees in treating the passengers well. Most of them just shout at the kids to move at back of bus, whereas they can say it politely. And also they fight for change even though they keep bag full of coins with them.

You are supposed to give convenience to the passengers/customers, but looks like some of your employee causing inconvenience to us. Do something about it.

As a regular passenger, i always try to give exact change. I check my pockets twice to gather change. Rarely when i really run out of coins, i give 10rs note & request for change but 95 times out of 100, i have given exact change to bmtc making it easier for them to issue tickets. So, is it not your duty to make commute easy for us?

If i don't get a reply soon, i'm going to escalate this complain to higher authority.