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Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

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2.5

Updated: Apr 15, 2026

Complaints 2872

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1399

Unresolved

1473

Good! Bangalore Metropolitan Transport Corporation [BMTC] values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Bangalore Metropolitan Transport Corporation [BMTC] step up their efforts to fully resolve all complaints 👍

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Bangalore Metropolitan Transport Corporation [BMTC]

Bangalore Metropolitan Transport Corporation [BMTC] reviews & complaints(2872)

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I am writing to request a refund for an excess payment made during my BMTC bus journey.

I accidentally paid a higher amount via QR code/UPI while purchasing the ticket and realized the mistake after getting down from the bus.

Please find the transaction details below:

Date of travel: 15th April 2026

Time: 11:10am

Bus route number / Bus number: 500CA from Kundanhalli...

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Dear sir,
While traveling from doodabalapur to factory circle today on 23 feb 26 due to network issue h i have made payment twice.

I request you to do the needful.
Payment details are attached....

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I am writing to request a refund for a duplicate payment made on my journey from Channasandra to BPL.

Due to a network issue, the amount of Rs.12 was debited from my GPay account after I had already purchased the ticket in cash. The conductor issued me a ticket for the cash payment, so I ended up paying twice for the same trip.

I kindly request you to refund Rs. 12 for the GPay transaction at the earliest....

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I am writing to bring to your attention on accidental overpayment made during bus fare transaction via UPI, Muneshware Devasthana to Singasandra via KA57F5341.

On 7th Jan 2026, I intended to pay 24rs for my bus fare but mistakenly transferred 245 rs via upi.
Below are the details of transaction

Date and time : 7th Jan 2025 at 5:03 PM
Bus route/number: KBS-3a/68, ka57f3184
Transaction id:T2601071704052224469299br...

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I had an emergency and had to go in 501c bus. As it is rare i had to wait for it. Even after waiting for long time driver didn't stop the bus at bus stop. Never relay om bmtc worst service vehicle no. : KA41D2363...

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We have noticed that BMTC flyover buses flying from Electronics city Wipro gate to Silk board (356CW) not allowing student travel in flyover buses.in addition to express buses flying in between Attibele to Banashankari & Majestic buses also not allowing.
Student are facing lot issues & they are not able to reach school & colleges in timely.
We are requesting concerned BMTC authority to take necessary action to allow the student...

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Dear BMTC Customer Support,

I am writing to formally request a refund for a QR ticket I booked for travel from Krishnarajapura to Magadi Road on[protected]. I cancelled the ticket twice, and a total of ₹120 was deducted from my account. However, I have not yet received the refund.

Despite multiple attempts to escalate the issue via phone, I have not received any response. I kindly request that the refund amount...

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I am writing to bring to your attention on accidental overpayment made during bus fare transaction, silk board to electronic city via 356CW.

On 17june 2025, I intended to pay 34rs for my bus fare but mistakenly transferred 340rs via upi.
Below are the details of transaction

Date and time : 17june 2025 at 12:33 pm
Bus route/number: 356CW, ka57f3184
Transaction id:[protected]
Payment...

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I am writing this with deep distress and urgency.

On 13th June 2025, I boarded Bus No. 15E (KA57F0088) from Mahila Seva Samaja at 4:47 PM and got down at Kumaraswamy Layout. The conductor on duty subjected me to extreme verbal harassment, humiliation, and public shaming throughout the entire 50-minute journey.

He started by scolding me vulgarly, questioning my right to avail the free bus service. He loudly said I...

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Address: kolar

Respected Sir/Madam,

I am writing to formally request the refund of the remaining balance from my ticket purchase on a BMTC bus. On[protected], I traveled from KR Puram Railway Station to Agara Junction and purchased a ticket from the conductor. The ticket price was ₹24, and I handed over ₹100 for payment. However, I did not receive the remaining balance of ₹76.

Despite reminding the conductor, the amount...

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Address: Bangalore

Dear BMTC team,
Today while making a payment through UPI, I paid Rs 28 instead of Rs 18 for fare from Kadugodi Metro station to Sai Lakshmi Bus stop. There is no way the conductor can make any refund it seems. Is it really so? how to make a correction for such human error, could you please provide some provision?...

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Address: Attibele to Electronic city

Where i was travelling from Attibele Bus Stand to Electronic City
Bus details : KA57F1021

Ticket number : 201
Date of Travel : 07/11/2024
Time of Ticket generated : 13:19:33

Where i lost my Mobile during Travelling, Later i found that i Lost My Mobile, So i took help of a Guy & Tried calling my number - A Person attended & Said I am the Same Bus Conductor so Said to collect the Mobile in...

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On 06/05/2024, around 9:30-11:00 am. lost my oneplus 10 pro, near silk road signal, bengaluru, i was just getting inside the bus and suddenly people gathered in front pretending as passenger but later i realised they were robber, after bus leaves the stop, i realised my phone is not with me i had a flight and i was new to in bengaluru so i did not go back as i knew robberd will ran away from there, i called on my number from other passenger...

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Address: Bangalore

There is a huge shortage of Bus no. 411-D. Looks like there is only 1 bus for this route at present. Request BMTC to introduce more number of buses for this route.

Also, there is a shortage of 201-D buses, due to which many times we have to take private buses....

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As metro is for people, but people working at metro Seetharampalya are just taking salary without giving duty
1. Always one person at ticket counter
2. More than 3 ticket counters are there (which is constructed simply)
3. During peak hours that one person from ticket counter goes for breakfast or break
4. People had to borrow tickets from customer care counter after bag and security check
5. How will the...

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Address: 16/-2/12 Vijaya Bank colony BG Road Bangalore Karnataka

I have applied students bus pass online on[protected] till date it is pending for verification. Institution approved next day . What is use of online pass it was better manually pass was Faster then online we use to get across the countr immediately. The concern authority please note that it faster then manual. I saw in website of BMTC where it is 15 days time given it to much please verify then and then so that students should not sufferbr...

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The bus route g2 ka57f0273 didn't stop at maharaja signal and causing disturbance to the commuters waiting for the bus pls make sure the drivers stop at designated bus. Stops...

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I Lost My Student Pass What to Do How can I get new one...

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Address: BENGALURU

20/05/2023 - 09.27 Am near town hall signal - driver is worst person & third class he is a aged person & he has no sense oF humour. He hitted from back & also he told what u will do, take photo of bus

when i am travelling from mysore road to hrbr layout to my office i have stopped the vehicle in signal, while em in idle bus hitted from the back and he go, i followed the bus and stopped. But he s so worst person he have to...

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I paid 150 rupees instead of 15 rupees by mistake today while boarding a bus from ITPL to Igate. The bus number was KA01F4604. Kindly help me get the refund for the same....

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