Bangalore Metropolitan Transport Corporation [BMTC] — Behavior of Bus Conductor KA 57 F. 4578 on 28/03/2023 at 18:39:41

Address:

Bengaluru Metropolitan Transport Corporation, K H Road, Shanthinagar, Bangalore - 560027.

Following Incident has taken place in KA 57 F. 4578 on 28/03/2023 at 18:39:41.

The bus conductor was very rude to me and refused to give me change for 20 rupees for a 5 rupee fare even when he was in possession of it. He continued to speak in a rude tone to me. After a couple of minutes of him insisting on not giving me the ticket he gave me the ticket reluctantly.

After this he said something to me in Kannada which I did not understand as I do not speak the language. After I informed him about this his tone became even more rude and I can only guess that he must have said something unpleasant about me in Kannada from it.

This has been a very unpleasant experience for me and I have never faced anything like this on any other BMTC bus.

It would be very helpful if BMTC asked its employees to be considerate and understanding towards ALL passengers who use their services. A large population that lives in Bengaluru has relocated due to work commitments which results in us not knowing the language. I do sympathize with the employees as their job does become astronomically hard at times due to this. All that I am asking for is that the employees treat ALL o[censored]s in a humane way and respect us not because we are paying for the service but because every human being deserves basic respect from one another.

I believe that the behavior that was displayed by this employee on the bus does not represent what both the people of Bengaluru and the city stands for.

Reporting this incident to you with the hope that everyone strives to represent the best in us at all times.

Thank you.