Bangalore Metropolitan Transport Corporation [BMTC] — buses 500d to hebbal stops way before actual hebbal bus stop

Address:

BMTC Central Office, K H Road, Shanthinagar, Bangalore - 560027

My wife travels everyday to office in 500d volvo bus (Bangalore's public transport bus bmtc) to hebbal. Every day the bus stops way before (500 metres) the actual hebbal bus stop and they give a reason that they can't drop them at actual bus stop because it gets inconvenient to them for having breakfast which is very insensitive towards the common citizens who have no options except buses.
This has made everyday commute very troublesome as not everyone can walk for 500 metre in rains or sun heat or anything else that too just because of the bus's inconvenience and still paying the full amount.
Everyday lot of people argue with the bus conductors with no luck as next day again the same arrogance is shown. I want someone to look into it and provide with the mechanism to complaint for specific buses in case they refuse to follow the rules and refuse to drop us at correct bus stop.