Bangalore Metropolitan Transport Corporation [BMTC] — Buses are not stopping at Manipal centre bus stop

From Shivaji Nagar to Marathahalli route, buses are not stopping at Manipal centre stop we need to walk till it Trinity circle bus,

Even if the bus empty and you if you ask to stop the bus or open the door, bus driver will say come till Trinity bus stop will open the door it is very difficult for us to walk till Trinity bus stop

BMTC customer helpline number is also not connecting

Kindly requesting to help us it would be very very grateful if the bus stop at Manipal centre bus stop