[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — Complaint against bus KA53F0040, TNO:- 8312

Address:

Bangalore Urban, Karnataka, 560037

I wanted to bring your attention to bus number KA53F0040. I boarded the bus from Marthahalli Bridge to Kundanhalli at 18.06.40 on 28th Feb 2017, ticket no. 8312. The conductor and driver misbehaved. They don't give back change and when requested for, they move towards the end of the bus and pretend to dispatch tickets there. Upon continuous calling the conductor, driver speaks rudely and says that they don't have change. 1 bus has taken so many rounds since morning and at 6pm in evening they say they don't have change? Which is surprising sir. It might be a matter of Rs5 for you sir but I am sorry to say as middle class family person who travels daily in buses and not returning the change has become a habit of all conductors.
If i consider the count I lose Rs10 daily (Rs5 not returning change while i go and when i return again Rs5 not returned). Rs10x30days =Rs300 i lose per month.
Around 20, 000 people travel in 1 bus daily. considering Rs10 not returned person for a month ((Rs30x20, 000people)=Rs6, 00, 000), around Rs6, 00, 000 the conductors earn per day which is not even accounted for tax, it directly goes in their pocket. And this is just 1 bus that i have counted. I am not sure how many such people they rob everyday by not returning change.
You have a reputed BMTC firm and I believe you will take strict actions against them. If asked for change in return they talk very rudely and insult us in Bus. Being a girl I always considered Bangalore as the safest place, but the way conductor and driver behaved, I am beginning to doubt this now.
I request you to please look into this matter sir and take strict actions. For your reference, I have attached my Bus ticket.