[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — failure to refund the online bus pass payment

Does bmtc think that students have no other work then standing in a queue and begging for their own money?
I[censored] ppl (Bmtc) does not know how to use technology then y would you make us do online payments. Its been 4months since i submitted my refund details that too thrice but there is no response at all.
Is it one of the ways to prove the functioning of bmtc after making huge collection of money through wrong way of issuing tickets by every single bus conductor?
Irrespective of your way of functioning i want my refund. If it is continuing the same way we would be ashamed of being called bangalorean.
Refund details
Transaction number: mgov[protected]
Amount: rs. 1340 payment date : 10/9/2018

I would atleast want someone to respond to this complaint
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Mar 6, 2019
Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2019
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Pooja,

BMTC Regrets the inconvenience caused to check your payment detail pl provide your name Enrollment number and contact number for further action.

Regard's
BMTC
Jan 31, 2019
Updated by pooja manjunath
Enrollment number:. [protected]
Contact number:. [protected]
Jan 31, 2019
Updated by pooja manjunath
Name : Pooja M
Verified Support
Feb 01, 2019
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Madam,

You are not provided enrollment no and contact no hence it is not possible to trace the status .

Regard's
BMTC
Feb 01, 2019
Updated by pooja manjunath
It has been submitted pls check the previous updates.

Enrollment number: [protected]
Contact number: [protected]
Name: Pooja M
Verified Support
Feb 02, 2019
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
In your previous and present update enrollment no and contact number shows (protected ) once again request you to provide the detail or visit BMTC Central office at shanthinagar TTMC K.H Road 2nd Floor along with your documents

Enrollment number: [protected]
Contact number: [protected]
Name: Pooja M

Regard's
BMTC
Feb 02, 2019
Updated by pooja manjunath
I think this image would be sufficient enough to let u know all the refund details

Complaint comments 

Comments

Number of commuters to shanmukha temple rajarAjeswarinagar are increasing .Also nearest busstop is around 1.3 kms away and the roads are inclined. It is difficult for senior citizen, women and children to reach the bus stop which is away from this place.it is requested to provide bus facility to this place which will ease commutation.
Conductor issued daily pass without ID proof .While asking he told mobile number is enough and given daily pass of today 21 January morning time of bus number KA-57-F-0092 .while going return in the evening conductor taken ticket once again of bus number KA-5/F1201.please solve this confusion in conductors.
Thanks the reply to the complaint lodged against failure to refund online payment amount

Refund details
Enrollment number:. [protected]
Contact no. [protected]
Transaction id:. MGOV[protected]
Payment date :. 9/10/18
Amount:. ₹ 1, 340

Regards
Pooja m

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