Bangalore Metropolitan Transport Corporation [BMTC] — Harassment of conductors

Dispait my daughter is having a Student Pass ( aswathakatte - sultanpalya to Malleswaram 18th cross) VIA - (1- CPRI, 2- Sadashivnagar), condcuters are asking her to get down at CPRI and take another bus to sultanpalya, they are not allowing her to get down at TV Tower. Kindly note whiel going from sultanpalya no one is questioning but during the trip from malleswarm eveyday she is complelled to pay. pleae suggest what to do? Bus pass copy enclsoed.