Bangalore Metropolitan Transport Corporation [BMTC] — I'm complaining about inappropriate behavior of the conductor

Hi,
It was on 13th Feb, 2021, route number 61A, Chandra Layout, bus no KA 01 F 8954, the conductor was a lady, the bus departed from Majestic around 2.00pm, my bus fair to sujata takies is 5rs, but I had only 50rs in my pocket, the conductor was so rude to give me the ticket because I had no change. She said I need to ask the other co-passenger for 5rs, who will give me?
She was ordering me telling that only 40rs she will return, and she was really making a bad face. She didn't give me the other change of 5rs. Please take the action, this way if we react would that be nice? Is this a service or I don't know what to say.