Bangalore Metropolitan Transport Corporation [BMTC] — im complaining about not giving stop at metro station

Daily i am traveling in g2 bmtc bus & travel route is from sarjapur to mg road. Both conductor and driver are not at all giving stop in trinity metro station if we request also. But still i didn’t understand like why they are not giving stop at metro station? Daily we have to walk around more than 500 meters to get into metro station. This has become big problem for us. If they give stop it’s just a matter of second & there won’t be any problem of traffic jam as well. Consider this as a big problem so try to resolve this asap. If they still not giving stop after giving compliant also then sure i will take this problem to higher authorities or i will sure give complaint.