[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — inconvenience caused by conductor

I was travelling from shivajinagar to nagawara bus no 290 bearing the registration no. KA 57 F 2197. The conductor named basavaraj(as told by him), asked me for fee receipt even though having a valid Id card and smart card issued by the bmtc. Since I was going for my admission for the next year I didn't have it yet, so he demanded full bus fare. Very inconvenient, is there any rule? Please look into the matter.