[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — rude and unnecessary penalty

I board KBS3A bus at Electronic city in the morning and i wanted to go to Hosa Road but the conductor was not issuing ticket for me. Asked many time for ticket but he gone backside.
After that Checking officer came and asked ticket for me and i said everything to them. But they aren't ready to hear my voice. Instead of asking conductor they simply shouted to me and ask me to pay penalty and the behavior of bus conductor and Officer was very rude. They didn't consider as a human beings.

The date and time of travel is 10:45 AM IST, 13th July 2018. Bus Number is KA 57 F 92

Kindly take action for this because of the conductor careless i'm paying penalty. In front of all people they are shouting like anything.
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Sep 6, 2018
Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2018
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Madam,
BMTC Regrets the inconvenience caused your complaint has been registered and forwarded to concerned depot/checking department for further action.
This is your docket no for your further reference.BMTCC10217609.
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