Bangalore Metropolitan Transport Corporation [BMTC] — Rude behavior of conductors

I got onto an electric bus that was empty and the conductor was so rude that he was angry that i didn't get into the bus ahead of his n that now that was came itz a burden for him to verify the pass. Why the hell is it named as public transport if it is not feasible for travelling. Such rude behavior, how are people supposed to travel in peace with such conductors. Is there no behavior sense at all?
I wonder when all of this will change!