[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — rude behavior of driver and deviating from the bus route

Address:Bangalore, Karnataka

Hi team,

This is to bring to your notice regarding the rude behaviour of the driver of bmtc. Most of the passengers who take the ticket for veeranapalya stop are either dropped before or after the flyover as the driver chose to go over the flyover.

Passengers are left to walk all the way despite taking the ticket for veeranapalya.

The bus driver of 500 series bus (Bus # 2172) was very rude when asked why he did not take the route to the bus stop on 26th april (2:00 pm). He instead shouted and said that passengers need to check if the bus will go over the flyover or to the bus stop before boarding the bus as he will chose to go over the flyover.

Request you to take action against the driver and instruct the drivers to take the correct route to avoid inconvenience to passengers after collecting the fare for the particular stop.
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Jun 3, 2019
Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2019
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Sir,

At present there are more than 30 schedule are being operating in 500 series and the vehicle no 2172 is operating in two depot so pl provide the photo copy of the ticket to identify the crew and to take action in this regard.

Regard's
BMTC
Apr 29, 2019
Updated by Sumva
Thank you for the involvement. Sorry I didn't keep the ticket. Assumed the bus number would help you track the driver details on that day given the route and timing.
Apr 29, 2019
Updated by Sumva
Thank you for the involvement. Sorry I didn't keep the ticket. Assumed the bus number would help you track the driver details on that day given the route and timing.
Complaint comments 

Comments

Hi Team, we are still facing the same issue where the bus drivers do not go to Veeranapalya bus stop however take the flyover. Although we take the ticket for the stop we are left walking all the way and they are very rude when we request them to go under the flyover. Experienced the same yesterday. Bus # KA57 F 3626. Ticket issued at 13:21:59. Depot 11. 500A/25

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