Bangalore Metropolitan Transport Corporation [BMTC] — Rude Behaviour from conductor on KIA 8C/2

Travelling from Airport to Bellanduru, On Vayu Vajta bus number KA57F2380 on 7th June 2023, I unfortunately faced the rude behaviour of the bus conductor, who about to alight me down at the airport stretch towards my destination, since for my UPI not working (server down) after 2 failed attempts, I unfortunately didn't have the sufficient cash too.. To which he asked me to handover my tickets to him and said to get down at the airport stretch which was nothing but deserted area. I pleaded him please allow me to have an alternative. Post which he made the driver stop the bus and said until you pay or alite from the bus it's not going to move. To which a fellow passenger offered me his help, but as I was back from dropping my wife and kid to the airport, I called her and gave the scanner code and asked her to make the payment for me. Lucky for me that she didn't take off by that time..later Had to wait for good 5 mins during which the other fellow passengers were disturbed.
I was so embarrassed.. And on top the conductor taunt that the bus is halted because of me.

I also had asked for the alternative of paying through card, which he didn't have the option.

My request to the authorities here is to please ask the staff to be polite and not display such rude behaviour to it's customer.

People are often ended up using other means of transport, since public transport and it's services are unfortunately tarnished by such behaviours.