Bangalore Metropolitan Transport Corporation [BMTC] — Safety issue

Address:

Chandapura

I used bmtc fly over bus service from chadapura to checkpost everyday by giving 20rs extra.
Yesterday 6th feb 2023 when I was returning to chandapura, driver refused to give stop at chandapura bus stand as they stopped at signal nd asked everyone to get down. I said them I did not noticed that nd requested humbly to stop at chanda bus stand. After so many request they didn't stop. When I started crying then they stopped at somewhere in highway dark place. Being a girl if anything happened to me on that day who will be responsible for that. Bus driver nd conductor both behaved same with me.

Bus no- KA57F4729
Dete[protected]
Time-around 7:30 pm

I need a quick action nd answer for same