Bangalore Metropolitan Transport Corporation [BMTC] — The BMTC bus conductor being extremely rude to passenger's and not giving stops exactly near the bus stop.

Today ( 18th August 2022 ) the bus conductor of the bus ( Ka57 F4877 ) from bayapanahalli to ITPL, the conductor was very rude to passenger's .
Firstly he doesn't respect anybody and uses abusive language. The bus conductor was rude to a passenger who was from North India and didn't know kannada. The passenger didn't understand and told the conductor to repeat in hindi but the conductor didn't know hindi and started shouting on him for not understanding kannada . This is total discrimination. The conductor have no rights to tell people to learn any language nor he has any rights to disrespect the passengers to that extreme. He started using abusive language in kannada and didn't return the money to that passenger until his stop came. He also told us to get down near the big bazaar mall opposite to Just Bake and told that he wasn't giving stop near the big bazaar bus stop so we had to walk a lot.

I request you to look into this issue . We can't let the day be ruined by a conductor for no reason, there was so much stress in bus today. I had exams and I had to remain calm but the conductor was shouting nonstop .