[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — Ticket issuing and change due

Address:

560072

This is to notify to the concerned BMTC authorities about the wrong issuing of tickets, conductor demanding more than normal ticket fare and failure of the conductor to give back the proper change in the bus 238U .
I boarded a bus called 238U /5 with the vehicle reg numbr KA01F9495 as per the ticket dated on 4-4-2016 from nagarbhavi circle towards kalyanagar( a stop before moodalapalya circle).
Since i was new to the route i asked the conductor about the stops before i took the ticket and this is probably why he took an advantage of it.The usual fare is 5rs.
I paid 10rs and the conductor gave me a ticket (im not sure if he issued it at that particular time or was an old ticket) which was worth 5rs which said 'nagarbhavi circle to moodalapalya'.
When i asked him for the change of 5rs due, he denied and took back the ticket saying that the ticket is actually 12rs, but the ticket from nagarbhavi circle to kalyanagar is not available and asked me 2 more rupees so that he can issue the 12rs ticket.I could not believe him since he was asking for 12rs for just two stops!Since i didnt know the fare, I told him i will give him the money and i want him to issue a ticket from nagarbhavi circle to kalyanagar freshly.
He then issued a 12rs ticket (time as per ticket:17:17:51) but in it was written 'nagarbhavi circle to vijaynagar'.when i cross questioned him why he issued a vijaynagar ticket when i wanted to get down in kalyanagar, he started blabbering saying 'do not eat my head, just get down already' and denied to give me the proper ticket or the money.I kept asking for his name so that i could complain against him, but he did not tell his name, meanwhile i reached my stop and had to get down.
Details of the ticket he issued to vijayanagar:
bus number: 238U/5
ticket fare:12rs
T no. 62
time:17:17:51
depot-31
KA01F9495
tkn no. 7098
Kindly take a strict action and also perhaps issue a name badge for the conductors and drivers so that their misconduct can be notified easily.