Bangalore Metropolitan Transport Corporation [BMTC] — To reject my bmtc student application form

Hi sir/madam i applied bmtc pass on 2/12/2021 due to server issue it showed adhar is already submitted but on 7 th a message of application number came to me i submitted that number to college for approve but there sir said me that this app number has no records so i went to bmtc head office to reject that pass but there they said there is no application number which i showed.I m not able to apply a new pass as it showing adhar submitted .It is not rejecting by officers please help me to get a pass sir